Check before play
Look over the edge guard, face, and grip. Make sure the paddle is dry and any added weight is secure before you start.
Support Center
Start with what you need.
Find care guidance, quick answers, or direct help from CENTOP. The same clear path works on mobile and desktop.
01 / Care & Use
Care that protects performance and finish.
Clean with a light touch
Use a dry paddle eraser on a raw carbon face with light, even passes. Remove only visible residue and stop when the surface looks clean.
Dry the grip and store with care
Let the grip dry naturally, then store the paddle away from prolonged heat, moisture, heavy pressure, and sharp impacts.
Paddle surface
Clean with a light touch.
- Use the paddle eraser dry and with light pressure.
- Work across the face in short, even passes.
- Avoid household cleaners, solvents, and abrasive brushes.
Grip & storage
Manage heat and moisture.
- Air-dry the grip after play before covering the paddle.
- Keep the paddle out of prolonged direct heat and hot vehicles.
- Do not place heavy objects on the paddle face or handle.
Weight setup
Adjust in small steps.
- Apply strips to a clean, dry edge surface.
- Start with small, balanced changes and test between adjustments.
- Inspect placement and adhesion before every session.
02 / FAQ
Answers to common questions.
How should I clean a raw carbon paddle surface?
Use a purpose-made paddle eraser dry, with light and even pressure. Avoid soaking the face, household cleaners, solvents, and abrasive brushes.
How often should I use the paddle eraser?
Use it only when visible ball residue builds up. A few light passes are usually enough; repeated heavy scrubbing is unnecessary.
Can I wash the paddle or paddle eraser with water?
Do not saturate the paddle face or grip. Keep the paddle eraser dry during use and remove loose debris without adding cleaners.
How should I apply Tungsten Weight Tape or Tungsten Weight Strips?
Start with a clean, dry edge surface. Make small, balanced changes, press each strip down firmly, and test the paddle before adding more.
Where should I store my paddle?
Store it dry and protected from prolonged direct heat, moisture, heavy pressure, and impacts. Avoid leaving it in a hot vehicle for extended periods.
What should I check before each session?
Check the edge guard, face, grip, and any added weight. Stop using the paddle and contact support if you notice an unexpected structural change.
What information helps CENTOP review a product issue?
Include the product name, order number or purchase channel, a short description, when the issue began, and clear photos of the full product and affected area.
03 / Get Support
Product help
Tell us what happened.
Choose the topic that best matches your question, then gather the details below. No account is required.
- Product name
- Order number or purchase channel
- When the issue began
- Clear full-product and detail photos
01↗02↗03↗04↗
Product concern
Unexpected damage, structural change, or a concern that needs review.
Care and use
Cleaning, storage, grip, edge, or surface-care guidance.
Accessory setup
Help using the Paddle Eraser, Tungsten Weight Tape, or Tungsten Weight Strips.
Other support question
A product or support question that does not fit the options above.
04 / Share Feedback
Your experience helps shape what comes next.
Send product feedback separately from an active support request so we can understand both clearly.
Product experience
Tell us how the paddle feels in play and what you would improve.
Care & setup tools
Share your experience with the Paddle Eraser, Tungsten Weight Tape, or Tungsten Weight Strips.
Support experience
Tell us whether the guidance was clear and easy to use.